Before the Redesign

Before redesign

New Designs

View steps in this document

View comments from operators

Document options and visibility

Reorder Steps

Learnings & Results

Through conversations with enterprise customers, I found that authors often duplicated efforts or waited unnecessarily because they didn’t know who was editing what or what stage content was in. Multi-player mode would be the next to improve the authoring experience.

Introduction

The product was interested in redesigning the content authoring experience because the team could not add new features. We also wanted to implement our new design language to the experience as well.

Problems

Biggest problems with the existing authoring experience.


  1. Saving - To save the edits, users have to scroll all the way down to the bottom of the page


  2. Reusable content - Customers have training material that is very similar with slight differences. Being able to duplicate steps and entire documents.

  3. Future features - With the existing design, continuous improvement of the authoring experience is very limiting.

Opportunities

User opportunities (Why do users care?)

As the second most visited page by authors, we prioritized features that streamline their workflow and improve ease of use.

Business Opportunities (What's in it for Dozuki?)

Competitive differentiation, increased author productivity, and reduced support and maintenance costs.

Authoring Experience

Reimagining Content Creation for Scalable and Consistent Authoring

Impact

NEW comments workflow


65% opt-in rate


Better foundation for new features

Role / Team

Product Design (Responsive Web)


Redesign


Me + PM + 4 Engineers

Timeline

2 weeks research


2 weeks of design & iterations

Full case study available during portfolio presentation