Designs
Before redesign
View steps in this document
View comments from operators
Document options and visibility
Reorder Steps
Learnings & Results
Through conversations with enterprise customers, I found that authors often duplicated efforts or waited unnecessarily because they didn’t know who was editing what or what stage content was in. Multi-player mode would be the next to improve the authoring experience.
Introduction
The product was interested in redesigning the content authoring experience because the team could not add new features. We also wanted to implement our new design language to the experience as well.
Problems
Biggest problems with the existing authoring experience.
Saving - To save the edits, users have to scroll all the way down to the bottom of the page
Reusable content - Customers have training material that is very similar with slight differences. Being able to duplicate steps and entire documents.
Future features - With the existing design, continuous improvement of the authoring experience is very limiting.
Opportunities
User opportunities (Why do users care?)
As the second most visited page by authors, we prioritized features that streamline their workflow and improve ease of use.
Business Opportunities (What's in it for Dozuki?)
Competitive differentiation, increased author productivity, and reduced support and maintenance costs.
Authoring Experience
Reimagining Content Creation for Scalable and Consistent Authoring
Impact
NEW comments workflow
65% opt-in rate
Better foundation for new features
Role / Team
Product Design (Responsive Web)
Redesign
Me + PM + 4 Engineers
Timeline
2 weeks research
2 weeks of design & iterations
Full case study available during portfolio presentation