Designs
Manage users in bulk
Manage teams in bulk
Ability to create workspaces
Set access at the workspace on creation
Convert folders into workspaces
Learnings & Results
As customers began adopting workspaces, they expressed a need to share limited access to specific documents with users outside their workspace. Customers were requesting a form of “guest” access. This was particularly important for OEM companies engaged in frequent cross-company collaboration.
Introduction
Led design of Dozuki's enterprise experience to better serve organizations with 1,000+ employees. The original product was built with a consumer-oriented approach, so I focused on rethinking workflows and interfaces to meet the complex needs of large-scale companies.
Problem
Enterprise customers were running into efficiency issues managing thousands of users and documents, along with the general upkeep of Dozuki. I focused on making these tasks easier by designing tools for bulk user management, document access control, and improved security.
Opportunities
User opportunities (Why do users care?)
Supervisors can quickly get administrative tasks done. Currently, they spend a lot of time onboarding users, restricting access to documents, and don't feel comfortable with the user experience.
Business Opportunities (What's in it for Dozuki?)
Revenue expansion. Enabling a more efficient enterprise experience and use cases, customers are more likely expand Dozuki across departments. Customers are hesitant to expand because of the limited enterprise capabilities.
Content File Structure
User Roles
Future Considerations
Workspaces provide a secure, controlled environment where customers can audit user access. However, there are cases where they want to grant limited access to external collaborators who aren’t part of the workspace. (Ex. Duplicating content or engaging in third-party communication)
I have to consider not just the core feature sets available to users, but also the sub-features and data within those features that customers may want to restrict access to - for both security and cost reasons.
Enterprise Administration
Expanding customer base - enhancing administration tools, user management, and platform configuration
Impact
NEW table component used cross teams
NEW Workspace concept
Increased ARR by 25%
Role / Team
Product Design (Responsive Web)
0 -> 1 features
Me + PM + 4 Engineers
Timeline
6 weeks research
2 weeks of design & iterations
Full case study available during portfolio presentation